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Privacy Policy

Last updated: 27/8/25

 

At Tai Well, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

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1. Information We Collect

  • Personal details (e.g. name, email address, billing/shipping address, payment information) provided during checkout or account creation.

  • Usage data such as IP address, browser type, and pages visited, collected via cookies and analytics tools.

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2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about purchases, returns, or inquiries.

  • Send promotional updates (only if you have opted in).

  • Improve our website and services.

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3. Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties only when necessary (e.g. payment processors, shipping companies) to complete your order.

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4. Your Rights

In accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the right to:

  • Right to be informed – You have the right to know how and why we use your personal data.

  • Right of access – You may request a copy of the personal data we hold about you.

  • Right of correction – You may ask us to correct or update any inaccurate or incomplete information we hold about you.

  • Right to erasure/cessation of use – In certain circumstances, you may request that we delete your personal data or stop using it.

  • Right to withdraw consent – Where we rely on your consent (such as for marketing emails), you may withdraw it at any time.

  • Right to opt out of direct marketing – You can request that we stop sending you direct marketing communications.

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If you have concerns about how your personal data is being handled, you also have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD), Hong Kong

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5. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:
📧 info@taiwell.com.hk

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