Cloud Bag

Processing Time: Orders are processed within 1–2 business days after payment is received.

Delivery Times:

• HK Standard Shipping: 3–5 business days
• International Shipping: 7–14 business days (times may vary depending on destination and customs).

Tracking: You’ll receive a tracking number by email once your order has been dispatched.

Shipping Costs: Calculated at checkout based on your location.

Note: We are not responsible for delays caused by customs or postal services, but we’ll always assist you in tracking your order.

We certainly hope you are happy with the purchase. However, If you are not satisfied, here’s how we can help:

• Returns: You may return your item within 7 days of delivery for a full refund or exchange.

• Conditions: Returned items must be unused, in original packaging, and with all tags attached.

• Non-returnable items: Personalized or custom-made items cannot be returned unless defective.

• Refunds: Once we receive and inspect your return, your refund will be issued to your original payment method within 5–7 business days.

• Return Shipping: Customers are responsible for return postage unless the item is faulty or incorrect. Please note that items damaged as a result of wear and tear are not considered to be faulty.

To initiate a return, kindly contact us at info@taiwell.com.hk, providing your order number. Our customer care team will promptly advise you on the process.